Terms and conditions
Introduction
Welcome to the madwolf store! These Terms and conditions govern your access to and use of our e-commerce website, including all related services and features. By accessing or using our website, you agree to comply with and be bound by these Terms.
Services
Our website allows users to browse and purchase products. We currently ship orders to countries within the European Union (EU).
User Accounts
To make purchases on our website, you must log in using your Google account. You are responsible for maintaining the confidentiality of your account information and ensuring that all information provided is accurate and up-to-date. Misuse of your account may result in suspension or termination of access.
Payments
We process payments securely through Mollie, enabling customers to pay using various methods, including:
- Credit Card
- iDEAL
- PayPal
- Bancontact
- KBC/CBC Payment Button
Shipping
We ship orders to countries within the European Union. Shipping times and costs will be displayed during the checkout process. While we strive to ensure timely and secure delivery, we are not responsible for delays, loss, or damage caused by third-party shipping companies. Ownership of the products transfers to you once delivery is confirmed.
Product Quality and Warranty
We guarantee that our products meet the agreed specifications and comply with Dutch and EU consumer protection laws. If a product is defective or does not meet expectations, you may request a repair, replacement, or refund. Contact us promptly with any concerns.
Returns
For information about returning products, please see our Return Policy. As an EU customer, you are entitled to a 14-day cooling-off period during which you can cancel your purchase without giving a reason, provided the product remains unused and in its original condition.
Force Majeure
We are not liable for delays or failure to fulfill our obligations caused by events outside our control, such as natural disasters, strikes, or disruptions in supply chains.
Liability
We take every effort to ensure the quality of our services. However, we are not liable for indirect, incidental, or consequential damages, including loss of profits, arising from the use of our website or products. This limitation does not affect your rights under applicable Dutch and EU consumer laws.
Intellectual Property
All content on this website, including designs, images, and text, is the property of MadWolf. Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.
Prohibited Activities
By using our website, you agree not to engage in the following activities:
- Performing illegal activities through our website.
- Attempting to disrupt or compromise the website’s functionality (e.g., through hacking or spreading malware).
- Using the website for fraudulent purposes.
- Providing false or misleading information during registration or transactions.
Governing Law
These Terms are governed by the laws of the Netherlands. Disputes arising from these Terms or your use of our website will be resolved under the jurisdiction of Dutch courts.
Changes to These Terms
We reserve the right to update these Terms to reflect changes in our services or to comply with legal and regulatory requirements. We encourage you to review these Terms periodically.
Contact Us
If you have any questions about these Terms, please contact us through the contact form on our website.
These Terms of Use were last updated on 10-01-2025.